Support

We're here to help you and your partner stay connected.

Email Support

For general inquiries and technical support

support@yumi-app.online
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Privacy Concerns

Questions about your data and privacy

privacy@yumi-app.online

Frequently Asked Questions

How do I link with my partner?

If you're "Her," go to Settings and tap "Generate Link Code." Share this code with your partner. If you're "Him," enter the code your partner shared with you in the linking screen.

How do I update my cycle information?

Go to Settings in the app where you can manually adjust your cycle dates, average cycle length, and period duration at any time.

How do I unlink from my partner?

Go to Settings and tap "Unlink Partner." This will disconnect your accounts. Your personal data and cycle history will be preserved, but your partner will no longer see your updates.

Is my cycle data private?

Yes! Your cycle data is only shared with your linked partner. We never sell your data or share it with advertisers. Read our Privacy Policy for more details.

How accurate are the cycle predictions?

YuMi uses your historical data to predict your cycle, but predictions may vary. The app is for relationship enhancement only and should not be used for medical purposes or family planning.

How do points and rewards work?

"Her" can create requests for "Him" to complete. When "Him" completes a request and "Her" approves it, "Him" earns points. Points can be redeemed for rewards that both partners can see.

Can I delete my account?

Yes. Contact us at support@yumi-app.online to request account deletion. We will permanently remove all your data from our servers.

The app isn't sending notifications. What should I do?

Make sure notifications are enabled in your device settings for YuMi. On iOS, go to Settings > Notifications > YuMi. On Android, go to Settings > Apps > YuMi > Notifications.

Response Time

We typically respond to support requests within 24-48 hours during business days. For urgent matters, please include "URGENT" in your email subject line.